Terms and conditions for Platinum and Gold Card Holders

• A valid Platinum or Gold Card must be shown in order to enter Colchester Zoo or admission will be charged.
• A Gold Card is valid for a full year from date of processing.
• A Platinum Card is valid for two full years from date of processing.
• Platinum or Gold Cards cannot be used in conjunction with any other offer and the use of cards at the zoo entrance does not qualify the holder for any promotional offers.
• Platinum or Gold Cards entitle the holder to as many visits as they wish during the period of its validity, subject to the normal terms and conditions of entry.
• Membership benefits & validity commence from receipt of payment.
• Replacement or duplicate cards are charged at £5.00 to cover additional administration and costs. If issued at the same time the £5.00 is a flat fee covering the number of cards required.
• Films, Books, Sweets, Ice Cream, Crisps and other selected discounted items are excluded from the discount offers. Some Zoo shops and catering outlets do close off season.
• Space in the Card holders Car Park cannot be guaranteed, once full the main car park must be used.
• Fast track entry is only available on busy days and when no form of payment is required.
• Use of your Platinum or Gold Cards at other named Zoos is confined to free admission only.
• You may visit the following zoos free of charge Antwerp, Belfast, Bristol, Chester, Edinburgh, Living Coasts, Marwell, Paignton, Rotterdam, Topeka Zoo (USA) and Twycross.
• Colchester Zoo is closed on Christmas Day.
• Platinum or Gold Card holders are subject to the normal conditions of entry.
• Junior Platinum or Gold Card holders must always be accompanied by an adult.
• The Zoo management reserves the right to refuse entry or discounts if a valid card is not produced.
• Platinum or Gold Cards cannot be cancelled or any outstanding validity refunded.
• Platinum or Gold Cards are not transferable and remain the property of Colchester Zoo.
• If Colchester Zoo is closed by circumstances beyond its control, card holders are not entitled to a refund.
• Cards cannot be purchased with Tesco Deals Vouchers.
• Complimentary Platinum card passes cannot be replaced if lost or stolen. Please keep them safe.
• Colchester Zoo reserves the right to discount the cost of Gold and Platinum cards without having to refund existing holders.

Additional terms and conditions for Santa’s Grotto

• Junior Gold Card holders receive one complimentary visit to Santa’s Grotto during the validity of their Gold Card. Further visits must be made at the prevailing rate. See Christmas leaflet for full terms and conditions.
• Junior Platinum Card holders receive two complimentary visits to Santa’s Grotto during the validity of their Platinum Card. (One per year) Further visits must be made at the prevailing rate. See Christmas leaflet for full terms and conditions.
• A valid Junior Platinum or Gold Card must be presented to qualify otherwise admission will be charged and then refunded on the production of the card for punching.
• Out of date Junior Platinum or Gold Cards do not qualify for a present.
• The child’s Platinum or Gold Card will be punched once the present has been received.
• Adult Platinum or Gold Cards do not qualify for a present from Father Christmas
• Junior Platinum or Gold Card holders must visit Santa’s Grotto to receive their present. Presents are only available on grotto days.
• The management reserve the right to refuse entry to a Platinum or Gold Card Holder even if the card is valid.

Additional Terms and Conditions for the Colchester Zoo Platinum or Gold Carers Card.

• The Carers Platinum or Gold Card has to be purchased in the same transaction as a Disabled Adult or a Disabled Child Card. It is not possible to issue a Carer Card in a separate transaction as it is only valid when accompanying a Disabled Platinum or Gold Card holder.
• The Carers Platinum or Gold Card must be valid for the same period as the Disabled Adult or Child, Platinum or Gold Card.
• The Carer Platinum or Gold Card can only be used to visit Colchester Zoo with a disabled card holder. It cannot be used alone.
• Only one Carers Platinum or Gold Card can be purchased per disabled card.
• The Carers Card must be put through the turnstile immediately after the disabled card has been put through. If this does not happen the Carer won’t be able to access the zoo.
• The Carers Card is not transferable and can only be used by the person photographed. All other terms and conditions apply to this card.